Background
Chronology aligned to my master résumé.
TMX Group
Led unified L1 Monitoring and Major Incident Management through three team leads. Designed and implemented cross-business incident management processes; led ServiceNow Major Incident Management integration; served as Incident Lead for P1 and P2 incidents (excluding Trayport). Monitoring and observability via Splunk Observability Cloud, Dynatrace, and Grafana. Employment ended October 2026.
BMO Financial Group
Led 9 FTE and 10 contract resources; managed approximately CAD $1.6M operating budget; vendor and contract operations with TCS and HCL; production change approval authority and control attestations within assigned scope.
BMO Financial Group
Ansible Automation Platform Configuration as Code and Event-Driven Ansible work adopted across the online banking infrastructure footprint; led release support across 11 non-production environments through production deployment and warranty.
BMO Financial Group
Monitoring metrics and Ansible remediation with ServiceNow integration; Grafana, Prometheus, and InfluxDB proof of concept alongside Zabbix; vulnerability and patch automation evidence for Internal Audit; RHEL and WebSphere administration for online banking non-production environments.
BMO Financial Group
Facilitated major incident recovery across banking technology teams; stakeholder and executive communications; root cause analysis and post-incident reviews.
BlackBerry
Service owner for a global email service with a 99.999% availability SLA; continuity, incident and problem management, vendor coordination, and production change governance within the portfolio.
BlackBerry
NOC Team Lead with 9 direct reports; participated in no-notice leadership-initiated failovers of live production traffic from Waterloo to the UK at least quarterly.
Earlier roles
NOC and technical support roles; additional background in Unix and Linux administration, ISP operations, and network engineering.
Independent projects
Public projects featured here: Nexus Code and Homelab AI (FOSS, not commercial products as they stand), Citable (Apache-2.0 FOSS evidence layer), and Nebula Components (commercial landing-page diagnostic service at nebulacomponents.com). AI Syndicate is a federally incorporated vehicle for independent work; broader directions remain under re-evaluation. aisyndicate.io is not live right now and is not used as evidence. Not evidence of enterprise client delivery for employer AI programs.